Shipping and postage

The following services are used for shipping: 

Shipping and Postage

At Pretty Tweed, we're committed to delivering your exquisite vintage tweed and pre-loved fashion finds to your doorstep with care and efficiency. Please take a moment to familiarize yourself with our shipping and postage policies.

Shipping Destinations

We offer shipping services to customers within the United Kingdom and select international destinations. To find out if we ship to your location, please proceed to the checkout page, where you can enter your address for verification.

Processing Time

Orders are typically processed within 1-2 business days. During peak seasons or special promotions, processing times may vary slightly, but we always strive to get your order on its way as swiftly as possible.

 

UK Shipping:

 

Standard: Royal Mail Tracked 48 - Delivery Time: 2-3 working days. 

                  Price:   £4.95

 

Express: Royal Mail Tracked 24 - Delivery Time: 1-2 working days.

                 Price: £5.95  

 These Royal Mail Tracked UK services include: 

- FREE SMS and email updates with tracking information

- FREE re-delivery if you are not in on the first delivery attempt

- A fully tracked service from collection until delivery at your door 

 Europe Shipping: 

Includes all EU states, Norway & Switzerland.

Prices:  calculated at checkout based on individual order weight.

 

Tracked:  EU Tracked Shipping from £20.00!

  • Our tracked EU service
  • Delivery aim: 3 – 5 working days
  • Additional duties & taxes may apply*

     

    All tracked orders are shipped using national post services:

    Deutsche Post, PostNord, Poste Italiane, Correos, PostNL, AnPost & La Poste etc.

    For the full list of EU partner shipping services: https://www.royalmail.com/sending/international/international-tracked-signed/delivery-partners

    *The UK has left the EU. This means customers ordering from the EU may have country specific Import VAT to pay. This is approximately 20% of order value. This applies only on orders over a value of €22. Duties may also apply on orders over €150.  

     

    USA / Canada Shipping:

     

    Prices:  calculated at checkout based on individual order weight.

     

    Tracked: USA / Canada Tracked Shipping from £20!

    • Our TRACKED North America shipping service
    • Ships with USPS / Canada Post
    • Delivery aim: 4 – 5 working days

     

    DHL Express: Super Fast Shipping from £19.99 !

    • Our fully tracked express service
    • Delivery aim: 1 – 2 working days

     

     

    Australia / New Zealand Shipping:

     

    Prices:  calculated at checkout based on individual order weight.

       

      Tracked: AUS / NZ Tracked Shipping from £20!

      • Our TRACKED AUS / NZ shipping service
      • Ships with Australia Post / NZ Post
      • Delivery aim: 6 – 9 working days

       

      DHL Express: Super Fast Shipping from £30 !

      • Our fully tracked express service
      • Delivery aim: 1 – 3 working days

       

       

      Rest Of World: 

       

      Prices: calculated at checkout based on individual order weight. 

         

        Tracked: International Tracked Shipping from £6.99 !

        • Our TRACKED international shipping service
        • Ships with national post service in each country
        • Delivery aim: 7 – 14 working days

         

        DHL Express: Super Fast Shipping from £26.99 !

        • Our fully tracked express service
        • Delivery aim: 1 – 3 working days

         

         

        For the full list of International partner shipping services: https://www.royalmail.com/sending/international/international-tracked-signed/delivery-partners

         

        All orders are shipped the next working day. We ship each day Monday to Friday, we do not ship on weekends or UK Bank Holidays.

         

        We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

        To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

        To start a return, you can contact us at lanortey1@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

        You can always contact us for any return question at lanortey1@gmail.com.

         

        Damages and issues
        Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


        Refunds
        We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

        Contact Us

        If you have any questions or concerns regarding shipping and postage, please don't hesitate to contact our customer support team. We're here to assist you and make your shopping experience at Pretty Tweed as smooth as possible.

        Thank you for choosing Pretty Tweed for your vintage tweed and pre-loved fashion needs. We look forward to serving you and delivering timeless elegance to your doorstep.